Kaiser Permanente, Hospital and Health Plan, Northwest Region
21 years
Manager Strategic Planning and Performance Improvement
- 6 years 3 months
Portland, Oregon Area
- Data Infrastructure Development - Utilization and Performance Reporting
- Strategic and Capital Planning - Capacity Management, Expansion
- Business Case Development - Internalization of Services, Capital Projects
- Strategic Planning - Long Term Plans, Annual Plans, Performance Goals
- Performance Management - Department, Division, and Medical Center Balanced Score Cards
- Performance Improvement - Lean, Six Sigma, Quality Planning and Quality Improvement
- Program and Project Management - Complex program/project management supporting long term and annual plans
Lead Consultant, Consulting and Analytical Services
- 5 years 3 months
Portland, Oregon Area
Strategic Planning, Capital Planning, Data Infrastructure Development, Performance Improvement Project Manager, Lean, Six Sigma, TQM, etc.
Manager Regional Call Center
- 2 years 1 month
Portland, Oregon Area
Managed the Regional Appointment Call Center serving 400,000 health plan members
Consultant, Managment Engineering Department
- 7 years 6 months
Portland, Oregon Area
Implemented Total Quality Management - Supported and Lead Quality Planning, Quality Improvement, and Quality Control Projects
Training for TQM modules and Project Management/Facilitation - Developed and delivered internal training courses
Lead and Managed Projects supporting Capital Planning, Operational Planning, and Performance Improvement efforts
