Message from Class Creator support.

Hi Stephanie,

Your secure certificate is valid and working. Have them take a look at this post:

https://www.classcreator.com/contactus.cfm?status_update_id=4 **

It is possible their web browser is not up to date or that they need to reboot. Their system may be hanging onto a connection to the prior security certificate chain when the updated server security chain was installed. The instructions go through how to clear that old chain out.

Jessica
Class Creator Support 
 

** We have re-written the technical message in the link above into hopefully more readable text. Please read below.

OK, so you are getting an error message when you try logging in.

Well, this can happen because the site has renewed its certificates and your system might have an old one that it is trying to validate.   It’s pretty obtuse in new computers as to how to resolve this kind of problem because they try to help you too much.   Here are some steps to take:

1. Some browsers are not compatible with this site.  For example, I tried first with my preferred browser (DuckDuckGo) and it failed.  I tried Safari and it worked.   
2. Try registering on your phone. 
3.  Try resetting your browser.   It depends on your browser how to reset.  It might be simply to close the browser and re-open, but this may or may not clear the browser certificate cache.   No worries, try the next step.
4. Try resetting your computer by doing a “restart”.   This usually clears at least the temporary storage on the computer and resets things to your preferences.  
5. If resetting your computer doesn’t fix the issue, then it could possibly be your router that is keeping the old stuff in a cache, so reset it by unplugging it, waiting a minute and then re-plugging it in.  In this case, you’ll probably need to restart your computer again as well.  
6. Very unlikely, but it is possible that your clock on your computer is not correct.   That’s pretty easy to check as your phone should be accurate.   You can (on most computers) re-set the clock by doing the computer reset restart, so if the clock isn’t reading correctly this means you may need to consult the computer company to learn how to fix that issue if there is no “reset clock” option on your computer.  
7. If all else fails, try a different computer.